Exchange & Complaint Policy

    At ELYXIAN, we want you to be completely satisfied with your purchase. Please review our exchange and complaint policies below.

    Exchange Policy

    Eligible Reasons

    Exchange is allowed only for the following reasons:

    • Size issues
    • Damaged products
    • If we made a mistake with your order

    Time Limit

    You must request an exchange within 3 days of receiving the product.

    How to Request

    To request an exchange, please follow these steps:

    1. 1.Send a short video of the product clearly showing the issue via WhatsApp to 01879797697
    2. 2.Please include your Order ID in the message

    Delivery Charges

    If the issue is not caused by Elyxian, the customer will bear the delivery cost.

    Complaint Policy

    We value your feedback and are committed to resolving any issues you may have. You can reach us through the following channels:

    • Phone Support

      For quick support, please call us at 01879797697

    • WhatsApp

      You may also send your complaint via WhatsApp to 01879797697

    • Facebook

      Alternatively, you can message us on our Facebook page inbox

    Thank you for choosing ELYXIAN. We are here to help and ensure your satisfaction.